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FAQs

Q: Are you affected by the Covid-19?

We are still operating as normal. All deliveries are from our UK warehouse located in Epsom, Surrey. Our courier (Royal Mail) are still operating as normal and no delays are expected.



Click here for further details.

Q: Do you ship to the UK? And How long?

Yes, we delivery from our UK warehouse using only Royal Mail courier service.


Shipping Timeframe and Fees

Standard Delivery: 2-3 working days (FREE)

Next Day Delivery: 1-2 working days (£2.97)

Please Note: Due to high demand, please allow for one or two-processing days upon placing orders.

Q: How long am I suppose to wear it?

It is recommended to follow the schedule below for optimised results.

1st Week: 10-15 minutes per day (twice a day)

2nd Week: 15-20 minutes per day (twice a day)

3rd Week: 5-10 minutes per day (once a day)


Q: Will I able to return it if I don't like it?

We've got you covered. We offer 14 Days Money-back Guarantee. For more details read here.

Q: Can I bring it as travel pillow?

Though it is primarily for relieving neck pain, it does also work great as a travel pillow.



It can be folded into the size of a sandwich package (for comparison). On flight, w
e recommend you to inflate the device while on the air, to avoid excessive pressure differences.

Q: Recommended by physical therapist?

"We see this neck traction device as an alternative treatment for neck problems and myofascial relief, helping patients to avoid the need for medication or surgeries and also supporting the treatment they get from their physical therapist." - Roland Rettensteiner

My name is Roland Rettensteir, B.A. (THIM-University of Applied Science for Physiotherapy). I'm a certified physical therapist, golf physio trainer, therapist, and osteopath, worked a sports physical therapist for Red Bull Salzburg before I launched my own clinic inBewegung.